BPO Services

Elevate Customer Experience. Optimize Operations. Scale with Confidence.

At Lumiere Systems, we offer intelligent, people-powered Business Process Outsourcing (BPO) services that help global organizations streamline operations, reduce costs, and deliver world-class customer experiences — across every channel.

Whether you need front-office engagement or back-office execution, we bring together skilled professionals, proven processes, and AI-powered tools to drive your business forward.

💼 Our Core BPO Services

📞 Voice Support (Inbound & Outbound)

24/7 multilingual call center services to handle:

• Customer inquiries

• Tech support & troubleshooting

• Appointment scheduling

• Surveys, renewals, and collections

Our voice agents are trained to handle every call with empathy, efficiency, and a deep understanding of your brand.

✉️ Email Support

Fast, personalized responses with full context awareness:

• Customer service

• Product & service queries

• Escalation handling

• SLA-based resolution tracking

We ensure tone, branding, and consistency — whether resolving complaints or sending confirmations.

💬 Text & Live Chat Support

Real-time support that builds trust and boosts conversion:

• Pre-sales chat assistance

• Order tracking

• Tier-1 troubleshooting

• AI-assisted resolution

Chat agents are trained in cross-selling, upselling, and resolving complex issues while keeping customer satisfaction high.

🗂️ Data Processing & Management

Reliable and scalable back-office support for:

• Data entry & cleansing

• Order processing

• KYC verification

• CRM & ERP data maintenance

• Lead enrichment and classification

Our workflows are secure, accurate, and tailored for speed.

⚙️ Front-End & Back-End BPO Capabilities

🎧 Front-End (Customer-Facing)

• Multichannel Contact Center (Voice, Chat, Email, Social)

• Customer Retention & Loyalty Programs

• Sales Support & Lead Qualification

• Feedback Collection & CSAT Analysis

🛠️ Back-End (Operational Support)

• Data Annotation for AI/ML

• Claims Processing

• Invoice & Billing Support

• HR & Payroll Outsourcing

• Document Indexing & Digital Filing

🤖 Why Lumiere Systems?

✅ Blended Talent + Technology
We combine skilled human agents with cutting-edge AI and automation platforms to improve efficiency and reduce turnaround time.

✅ Omnichannel Expertise
Voice, email, chat, and back-office — all under one roof, delivered with seamless customer experience.

✅ Domain Experience
From healthcare and fintech to e-commerce and logistics — we tailor BPO solutions to your industry.

🚀 Ready to Scale with Smart Support?

Whether you’re a startup scaling fast or an enterprise looking to optimize cost and quality, Lumiere Systems is your BPO partner for agile, effective, and ethical outsourcing.

📩 Contact us to explore how we can help.