Privacy Policy
At Lumiere Systems Inc, we are committed to upholding transparency, integrity, and strict confidentiality in handling your personal and organizational data.
Our Privacy Commitment
We urge you to read this Privacy Policy carefully before using our website or engaging with our ERP, AI, and IT consulting services. By using our website and services, you acknowledge the terms of data collection and management described herein.
1. Interpretation & Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Refers to Lumiere Systems Inc, 254 Chapman Rd, Ste 208 #9294, Newark, Delaware 19702, USA.
Any information that relates to an identified or identifiable individual or business representative.
Refers to the website lumieresystems.com and related solution portals.
Small data files stored on your device used to enhance security, session persistence, and analytics.
2. Collection & Use of Your Data
Personal Data Collected
While engaging with our website or booking consultations, we may collect personally identifiable information including, but not limited to:
- Full Name & Business Title
- Business Email Address
- Telephone / Direct Dial
- Organization Name & Scope
Usage & Device Data
Usage Data is collected automatically when accessing our services. This includes Internet Protocol (IP) addresses, browser specification, pages visited, duration per page, device diagnostic metrics, and referring URLs to ensure server health and optimization.
3. Cookie Policy & Tracking Technologies
We utilize Session and Persistent Cookies alongside secure Web Beacons to track activity and optimize performance:
Required for core functionality, security verification, and authenticating user requests.
Remembers choices such as language preferences and consultation request history.
Monitors traffic patterns to help us improve site navigation, speed, and content relevance.
You can adjust your browser settings to decline all or some cookies. Note that disabling cookies may affect certain interactive features on our platform.
4. How We Use & Share Information
Lumiere Systems Inc uses collected personal data for legitimate business objectives:
- Service Delivery: To deliver IT consulting, ERP implementations (Odoo/SAP/Dynamics/NetSuite), Agentic AI, and RPA automations.
- Client Communications: To respond to inquiries, schedule consultations, send critical project updates, and share security advisories.
- Enterprise Security & Compliance: To protect against cyber threats, prevent fraudulent transactions, and adhere to statutory compliance.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do NOT sell, rent, or trade client personal data or business contact lists to third-party advertisers. Data is shared exclusively with vetted technology service providers strictly necessary to perform requested enterprise IT services under strict non-disclosure obligations.
5. Mobile / SMS Communications & Privacy Policy
Lumiere Systems Inc offers mobile messaging services to provide appointment notifications, consultation follow-ups, and customer support. By providing your mobile phone number through any of our website contact or appointment request forms, you agree to this SMS Privacy Policy.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Transactional appointment confirmations, marketing messages, calendar alerts, technical inquiries, and customer service communications related to enterprise ERP and AI services.
Message frequency varies based on user engagement. Standard message and data rates may apply depending on your mobile carrier plan.
You can cancel SMS communications at any time by texting or replying with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You will receive a single confirmation message and no further SMS will be sent unless you re-subscribe.
To re-enroll after opting out, reply START or UNSTOP, or re-submit your information on our verified web form.
Reply HELP at any time for assistance, or reach us directly at info@lumieresystems.com or toll-free at +1 346-576-5800.
6. Data Security
We implement and maintain reasonable security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
7. Data Retention & Your Rights
We retain personal data only for as long as required to fulfill contract obligations, comply with applicable laws, resolve disputes, and enforce agreements.
Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of your personal data held by us. You may exercise these rights at any time by contacting our Privacy Officer.
Contact Our Privacy Team
If you have any questions or requests regarding this Privacy Policy or our data practices, please reach out to us: